Got your free Surprise yet?

Have you had one of our O2 Top Up Surprises yet? So far we’ve given away nearly two million prizes and network gifts, from free minutes and texts to things like PS3s and TVs. Don’t worry if you haven’t, we’ve got some inside tips on how you could improve your chances of winning a prize.

Just in case you haven’t heard, we’ve launched a great new promotion for all O2 Pay & Go customers called Top Up Surprises. It’s pretty simple – every time you top up, we text you a code that you enter on topupsurprises.o2.co.uk to receive a Surprise.

Of course, we’ll only text you the Surprises code if you’re up for receiving messages from us. If you aren’t getting these messages yet but want to, or if for some reason you don’t want to be in with a chance to win our prizes, simply call 2220 and you can easily opt in or out.

Anyway, here’s a couple of things we’ve learned after a month of running Top Up Surprises.

• Our star prize in November, the Mini Cooper S, went to a lucky customer who topped over the phone by calling 4444
• One lucky customer who topped up £15 had to choose between two Gold Surprises - a PlayStation 3 and a year’s free top-up. A nice problem to have
• Don't forget to hit collect! Some customers have missed out and not received their Surprise as they didn't hit the collect button after their Surprise has been revealed, so make sure you don't miss out

OK, we’ve got to be honest. The way we give away prizes in our Top Up Surprises is totally random. That means it doesn’t matter if you top up at any of the places we’ve mentioned, whether you prefer going to your favourite local shop or if you top up using a bank card. What we do guarantee is that we are giving away millions of Surprises of all sizes every month and you will always get one!

The only real tips to bear in mind are that although everyone will get a Surprise when they enter their code online, if you top up £15 more you will get a Gold Surprise which gives you:

• Two chances to win a prize rather than one. You can then choose either of the two Surprises you revealed.
• A bigger selection of Surprises to choose from.
• Ten times as many entries into the monthly prize draw. Great for those who want to go for the really big prizes!

Whatever you top up, everyone’s got a fair chance so best of luck. If you’ve received one of our Top Up Surprises, let us know in the comments below.

Comments

[Andy]

I topped up just before Christmas and didn't get any text back about a suprise - what a rip off.

[JP @ O2]

Hi Andy
If you're not getting a text when you top up, you may have opted out of marketing messages in the past. You will need to opt back in to get Top Up Surprises - you can do this by calling 2220.

[Marcus]

Thanks o2 your surprise's are really great.

[Ashe]

your new thing is good but you should list all the prizes possible!¡?¿

[Gypsy Goldthorpe]

hi
i got my code put i didnt get my prize and its benn over a month.

[JP @ O2]

Hi - the codes should arrive straight away. If you don't get a code, call our Customer Service team on 4445 and they can look into it for you.

[joanne keyes]

just received my 100 free texts today, which was great, only prob this expires in a couple of days, not enough time to use the prize.
kind regards/joanne

[millie]

wen u get the surprise code how do u get the surprise on the website ??? were do u type it in ?

[Samoa]

I played the duck game and then it said i won unlimited texts and calling but then how do i know my phones been updates and that i can use this?

[raab]

just ttoped up by 15 and gott no sms (apart from the one saying i've toped up)

[Lynda Meikle - Lynda 07845370269 / Terry 07754899135]

My partner and i did the gold surprises about a week ago and O2 said they'd email the prizes to us - we had 3 between us and for each one we chose the option of have the 2 for 1 meal vouchers at participating restaurants. O2 txtd us saying that the emails had been sent but we have not received anything from O2 yet. Please contact me asap regarding this. Kind regards

[sofi]

do you need to pay for the suprises that comes to your house????????.... somebody help :'(

[Misy H]

i won a ps3, o2 surprises does really work every1.

[Zeesh]

i have been topping up loads all my fam does neva won a big prize, im starting not to beleive it, it always says "You have landed a guaranteed Gold Surprise 3 chances to win big. Enter ****** online at o2.co.uk/surprises. Terms apply."
but i never seem to win anything, whats happening??
x x

[nicki]

hi, i got the code for o2 surprises but i just got my old t-mobile number back on the o2 network.

its now saying that it is incorrect when i type in my mobile number and the code

cant i get the surprises becuase its my old t-mobile number and not an o2 number?

thanks, nicki

[O2]

Hi Nicki
Your surprise code only works with the mobile number you topped up to get it. If you top up your number now you should get a surprise you can use with your old T-Mobile number.

[John]

I topped up £20 and have been trying to enter my number and code for 5 days and nothing happens wont even let me put anything in the 2 boxes WHY ?

[O2]

Hi John
Sorry you're having problems getting your surprise - can you give us a call so we can look into it please?

[Norman Farrimond]

I have credited my phone twice last month both times with £10 I am on the txt and web tarrif why haven't I got the web part of the tarrif as it says top £15 or more a month which I have on my wifes handset and mine.

[kerry corns]

Hi everyone, just to let you all know you do win prizes if you enter your codes correctly. I won a mini cooper s last december. so enter them codes. well actually dont i wana win again you will reduce my chances lol.

[megan]

Once again... I topped up £15 about a month ago and didn't get a o2 suprise code. Will i get one? :(

[O2]

@megan Sorry to hear you haven't had an O2 Surprises code - I'd definitely recommend you give us a call so we can investigate this and look into your account.

[lyndsay]

Hi There

I picked a top up suprise prize. It did not tell me what it is and am awaiting email. I usually get told what the prize is, so am just wondering what it could be

Thank you

[syed hussain]

i topped up and recieved the text saying well send you an email shortly about a prize i can choose but i have not recieved that email yet...

[Caf]

I topped up 15 today and on my gold surprise I chose a day out. I havent received tbe email despite being sent a text saying it had been sent. Exactly the same thing happened last top up with the same prize so now thats 2 I havent received.